1wins Privacy Policy

1wins is an online casino and sports betting platform that serves players in the Philippines and other eligible jurisdictions. We are committed to respecting and protecting the privacy of every individual who interacts with our platform, whether as a registered player, a visitor to our website, or a user of our mobile application.

This Privacy Policy applies to all personal information processed by 1wins in connection with the operation of the platform, including information collected during the account registration process, during gameplay, during financial transactions, and through your interactions with our customer support team.

This policy should be read alongside the 1wins Terms & Conditions, which governs your use of the platform as a whole. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a matter specifically relating to the processing of personal data, this Privacy Policy shall take precedence.

If you are a player based in the Republic of the Philippines, you have specific rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This policy is designed to be consistent with those requirements. Where local law provides you with additional rights beyond those described in this document, those rights are not diminished by this policy.

1wins collects different categories of personal data depending on how you interact with our platform. The categories of data we may collect include, but are not limited to, the following:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where this is incidentally provided in the course of responsible gaming assessments or where required by applicable law.

1wins collects personal data through the following channels and methods:

• Direct provision by you: Information you enter when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the 1wins platform, including through cookies, session tracking, and server logs. See Section 8 for our full Cookie Policy.
• Third-party providers: Identity and address verification data received from regulated KYC service providers as part of the account verification process. Payment processing data received from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions.
• Fraud prevention services: Risk signals and device fingerprint data from our fraud detection partners to protect the platform and its players from unauthorised access and fraudulent activity.
• Public sources: In limited circumstances, and only where legally permissible, we may verify information against publicly available records to confirm the accuracy of data provided to us.

1wins uses the personal data we collect for the following specific purposes:

• Account management: Creating and maintaining your registered 1wins account, including verifying your identity, managing your account settings, and communicating important account-related information to you.
• Service delivery: Enabling you to access and use the full range of 1wins games, sports betting markets, and platform features, including processing your bets and crediting winnings to your account balance.
• Financial transaction processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, including communicating with payment processors and maintaining transaction records as required by law.
• KYC and regulatory compliance: Verifying your identity and age in accordance with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming regulations.
• Fraud prevention and platform security: Detecting, investigating, and preventing fraudulent activity, abuse, unauthorised access, and other security threats to the platform and its players.
• Responsible gaming: Monitoring gameplay patterns and account activity to identify potential indicators of problem gambling behaviour and to administer responsible gaming tools including deposit limits and self-exclusion requests.
• Customer support: Responding to your queries, complaints, and support requests, and maintaining records of communications for quality assurance and dispute resolution purposes.
• Platform improvement and analytics: Analysing aggregated and anonymised usage data to improve platform features, game selection, user experience, and overall service quality.
• Marketing communications: Where you have provided explicit consent, sending you information about promotions, bonuses, and new features on the 1wins platform. You may opt out of marketing communications at any time via your account settings or by contacting support.
• Legal compliance: Complying with applicable laws, regulations, and lawful requests from regulatory authorities, courts, or law enforcement agencies.

1wins processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: Processing that is necessary for the performance of the contract between you and 1wins — that is, your registered player account and the Terms & Conditions — including account creation, gameplay, and financial transaction processing.
• Legal obligation: Processing that is required to comply with applicable law, including AML and CTF regulations, age verification requirements, data retention obligations, and lawful requests from regulatory bodies.
• Legitimate interests: Processing carried out for the legitimate interests of 1wins, including fraud prevention, platform security, responsible gaming monitoring, and service analytics, provided such interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily in relation to optional marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

1wins does not sell, rent, or trade your personal data to any third party. We only share your data with the categories of recipients listed below, and only to the extent necessary for the stated purpose:

• Payment processors: GCash (Globe Fintech Innovations), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank, solely for the purpose of processing your deposit and withdrawal transactions.
• KYC and identity verification providers: Regulated third-party providers engaged by 1wins to carry out identity, age, and address verification as required by applicable regulations. These providers are bound by contractual data processing agreements and applicable law.
• Fraud prevention and risk management services: Specialist service providers used by 1wins to detect and prevent fraudulent activity, account abuse, and security breaches on the platform.
• IT and infrastructure providers: Hosting, cloud storage, and technical service providers who process data on our behalf under strict contractual and security obligations. These providers may not use your data for their own purposes.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or a lawful request from a regulatory body — including but not limited to PAGCOR and Philippine law enforcement agencies — 1wins may be required to disclose personal data without your prior consent.
• Professional advisers: Legal, accounting, and audit professionals engaged by 1wins, bound by professional obligations of confidentiality.

Any third party with whom 1wins shares personal data is required to handle that data in accordance with applicable data protection law and to implement appropriate technical and organisational security measures.

1wins retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention guidelines apply:

• Active account data: Personal data associated with an active 1wins account is retained for the duration of your relationship with the platform.
• Closed account data: Following account closure — whether voluntary or initiated by 1wins — player data is typically retained for a minimum of five (5) years in accordance with AML and financial record-keeping obligations applicable under Philippine law and international standards.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship, as required by applicable AML regulations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Customer support records are retained for up to three (3) years from the date of each interaction, unless a longer period is required for ongoing dispute resolution or legal proceedings.
• Marketing data: Where you have consented to receive marketing communications, your data is retained for that purpose until you withdraw your consent or for a maximum of three (3) years from your last meaningful interaction with the platform, whichever is earlier.

When personal data is no longer required for any lawful purpose, 1wins will securely delete or anonymise it in accordance with our internal data destruction procedures. Anonymised and aggregated data may be retained indefinitely for analytical and reporting purposes.

1wins uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate the platform effectively, remember your preferences, and analyse how the platform is used. The following categories of cookies are used on the 1wins platform:

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the 1wins platform and your overall experience. Strictly necessary and security cookies cannot be disabled without preventing you from using core platform features.

As a player on the 1wins platform, you have the following rights in relation to your personal data. Players based in the Philippines have these rights under the Data Privacy Act of 2012; players in other jurisdictions may have equivalent or additional rights under applicable local law.

• Right to be informed: You have the right to be informed about how your personal data is collected and used. This Privacy Policy fulfils that obligation.
• Right of access: You have the right to request a copy of the personal data that 1wins holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that any inaccurate or incomplete personal data held by 1wins about you be corrected or updated without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to overriding legal obligations to retain data, such as AML record-keeping requirements.
• Right to data portability: You have the right to receive a copy of personal data you have provided to 1wins in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where 1wins relies on legitimate interests as the legal basis for that processing, or where your data is used for direct marketing purposes.
• Right to restrict processing: You have the right to request that 1wins restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the 1wins support team via the 24/7 live chat feature within your Account dashboard, or via the email address displayed in the footer of this page. We will respond to all data subject requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further two (2) months, in which case we will notify you within the initial thirty-day period.

If you are a Philippine-resident player and you are not satisfied with our response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

1wins does not knowingly collect, process, or retain personal data from individuals who do not meet the applicable minimum age requirement. Age verification is a mandatory step in the 1wins account registration and KYC process for this reason.

If 1wins becomes aware that personal data has been collected from an individual who does not meet the applicable minimum age requirement, we will take immediate steps to delete that data, close the associated account, and return any deposits made, in accordance with our Terms & Conditions and applicable law.

If you have reason to believe that a minor has registered on the 1wins platform or has accessed their account, please contact our support team immediately so that the matter can be investigated and resolved without delay.

1wins implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. Our security measures include the following:

• SSL/TLS encryption: All data transmitted between your device and the 1wins platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar.
• Data encryption at rest: Sensitive personal data stored on 1wins servers — including financial information and KYC documents — is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within 1wins is restricted to authorised personnel who require it to perform their specific job functions. All staff with access to personal data receive appropriate data protection training.
• Two-factor authentication: 1wins offers and encourages the use of two-factor authentication (2FA) for all player accounts to provide an additional layer of protection against unauthorised access.
• Regular security audits: Our platform and infrastructure undergo regular security assessments and penetration testing by qualified security professionals to identify and address vulnerabilities proactively.
• Fraud detection systems: Automated fraud detection and monitoring systems operate continuously to identify suspicious activity patterns and protect player accounts in real time.

While 1wins takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, 1wins will notify affected players and the relevant regulatory authorities within the timeframes required by applicable law.

The 1wins platform operates internationally, and in certain circumstances, your personal data may be processed or stored in countries other than the Philippines. This may occur when we engage third-party service providers — such as cloud infrastructure providers, KYC verification services, or fraud prevention partners — who operate in other jurisdictions.

Where personal data is transferred outside the Philippines to a country that does not provide an equivalent level of data protection under Philippine law, 1wins will put in place appropriate safeguards to ensure that your data remains protected. These safeguards may include standard contractual clauses, binding corporate rules, or other legally recognised transfer mechanisms.

By using the 1wins platform and providing your personal data to us, you acknowledge that your data may be transferred to and processed in countries other than the Philippines in accordance with this section, subject to the safeguards described above.

The 1wins platform may contain references to third-party services — such as payment providers — in the context of deposits and withdrawals. Where you interact with a third-party service provider's own platform or interface, that provider's own privacy policy and data practices will apply to your interaction with them.

1wins is not responsible for the privacy practices or the content of any third-party platforms, services, or websites. We recommend that you review the privacy policies of any third-party providers you interact with in connection with your use of the 1wins platform. 1wins accepts no liability for any data processing carried out by third-party providers under their own policies.

1wins reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the features and services offered on the platform. When we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on the 1wins platform and, where appropriate, by sending a notification to the email address associated with your registered account.

The "Last updated" date displayed at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how 1wins is protecting your personal data. Your continued use of the 1wins platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the revised policy.

Where a proposed change to this Privacy Policy would materially alter the way in which we process personal data that we have already collected from you on a consent basis, we will seek your renewed consent before the change takes effect in relation to that data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 1wins processes your personal data, please do not hesitate to get in touch with our support team. We are available 24/7 via the live chat feature inside your 1wins account dashboard.

You may also reach our data support team by email. Our email address is displayed in the footer of this page. Please note that email addresses on this site are displayed as plain text and are not clickable links.

If you are a Philippine-resident player and remain unsatisfied with our response after raising a concern directly with 1wins, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.