1wins Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "1wins" refers to the online casino and sports betting platform accessible at 1wins.vu, including all associated mobile applications, subdomains, and services.
• "Player" / "You" / "Your" refers to any individual who accesses, registers on, or uses the 1wins platform in any capacity.
• "Account" refers to the registered player account created on the 1wins platform following successful completion of the registration process.
• "Balance" refers to the total of real-money funds held in a Player's 1wins wallet at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" refers to any promotional credits, free bet amounts, free spins equivalents, or other non-cash incentives credited to a Player's account by 1wins.
• "Services" refers collectively to all casino games, sports betting markets, live dealer tables, and any other gaming or wagering features available through the 1wins platform.
• "Wagering Requirement" refers to the number of times a bonus amount must be staked before it becomes eligible for withdrawal.
• "KYC" refers to the Know Your Customer identity verification process required under applicable anti-money laundering regulations.

By accessing the 1wins platform, completing the account registration process, making a deposit, or placing any wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, together with the 1wins Privacy Policy and any game-specific or promotion-specific rules published on the platform.

These Terms & Conditions apply to all interactions with 1wins, whether accessed via desktop browser, mobile browser, or the 1wins dedicated mobile application. Your continued use of the platform following any published amendment to these terms constitutes your acceptance of the revised version.

If you are accessing 1wins on behalf of another individual or entity, you represent and warrant that you have the authority to bind that individual or entity to these terms, and you accept these terms on their behalf.

To be eligible to register and use the 1wins platform, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age if located in the Philippines, or at least 18 years of age if located in any other eligible jurisdiction.
• You are accessing 1wins from a jurisdiction where online gambling is not expressly prohibited by applicable law.
• You are not a current or former employee, contractor, agent, affiliate, or immediate family member of 1wins or any of its associated companies.
• You are acting on your own behalf as an individual, and not as a representative, agent, or trustee for any third party.
• You do not already hold an active or suspended 1wins account.
• You have not previously been self-excluded from 1wins or had an account permanently closed for breach of these terms.
• You have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.

1wins reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or closure and forfeiture of associated balances in accordance with applicable anti-fraud policies.

To access real-money Services on 1wins, you must complete the registration process and create an Account. You agree to provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, email address, and contact number.

You must not use false, misleading, or fictitious information when creating your 1wins Account. Providing inaccurate registration details constitutes a material breach of these Terms & Conditions and may result in immediate account closure without prior notice.

One Account Policy: Each individual is permitted to hold only one registered Account on the 1wins platform. The creation of multiple accounts — whether under the same identity, different identities, different devices, or different payment methods — is strictly prohibited. Where duplicate accounts are identified, 1wins reserves the right to close all associated accounts and retain any balances pending a full investigation.

You are responsible for ensuring that the contact details associated with your 1wins Account remain up to date. 1wins accepts no responsibility for failure to deliver communications, notifications, or verification materials where the contact information held on file is inaccurate or outdated.

You are solely and entirely responsible for maintaining the security and confidentiality of your 1wins account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party under any circumstances.

Any activity conducted under your Account — whether or not authorised by you — is your responsibility. 1wins will not be held liable for any losses arising from unauthorised access to your Account where such access resulted from your failure to maintain credential security.

You agree to notify the 1wins support team immediately upon becoming aware of any suspected unauthorised access, breach of security, or suspicious activity on your Account. 1wins reserves the right to temporarily suspend your Account pending investigation in such circumstances.

To enhance your Account security, 1wins strongly recommends enabling two-factor authentication, using a unique password not shared with any other service, and logging out of your Account after each session, particularly when accessing from a shared or public device.

1wins accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. All deposits must originate from a payment method that is registered in your own name. The use of third-party payment methods — including those belonging to family members, friends, or business associates — is strictly prohibited.

Deposits via GCash and PayMaya are typically credited to your 1wins Account instantly upon successful transaction confirmation. Bank transfer deposits via BPI, BDO, or Metrobank may take up to one (1) banking business day to reflect in your Account balance depending on the sending institution's processing schedule.

1wins does not charge processing fees on deposits; however, your payment provider may apply their own transaction charges. It is your responsibility to verify any such charges with your payment provider before initiating a deposit. All deposit transactions are subject to standard anti-money laundering verification procedures.

1wins reserves the right to refuse, reverse, or place a hold on any deposit where there are reasonable grounds to suspect fraudulent activity, account compromise, or a breach of these Terms & Conditions.

Withdrawal requests on 1wins are subject to successful completion of the KYC identity verification process. Players who have not yet completed KYC verification must do so before their first withdrawal request can be processed. Required documentation typically includes a government-issued photo ID, proof of address, and proof of the payment method used for deposits.

Withdrawals will be processed to the same payment method used for the corresponding deposit where operationally possible, in compliance with anti-money laundering regulations. Requests to withdraw to a different payment method than used for deposit may require additional verification.

Standard withdrawal processing timelines are as follows:

• GCash and PayMaya: Typically processed within a few minutes to a maximum of 24 hours from approval, subject to the payment provider's own processing schedule.
• BPI, BDO, Metrobank bank transfer: Processed within one (1) to three (3) Philippine banking business days from approval.

The minimum withdrawal amount is ₱100. 1wins reserves the right to impose a maximum withdrawal limit per transaction or per rolling period; current limits are displayed within your Account dashboard. Requests exceeding applicable limits will be processed in tranches over successive processing periods.

1wins may delay or decline a withdrawal request where it has reasonable grounds to conduct enhanced due diligence, including but not limited to cases involving unusual betting patterns, suspicion of bonus abuse, or pending identity verification. In such cases, the Player will be notified and given the opportunity to provide any required documentation.

1wins may from time to time offer bonuses, free spins, cashback, reload offers, and other promotional incentives to eligible Players. All such offers are subject to the specific terms and conditions published in connection with each individual promotion, which shall be read in conjunction with these general Terms & Conditions.

Unless explicitly stated otherwise in a specific promotion's terms, the following general bonus conditions apply to all offers made by 1wins:

• Bonus Funds are credited to a separate bonus balance and are not available for withdrawal until the applicable wagering requirement has been satisfied in full.
• Wagering requirements must be completed within the validity period specified for each promotion. Bonus Funds and any associated winnings will expire and be forfeited if the requirement is not met within the stated period.
• 1wins reserves the right to withdraw, modify, or cancel any bonus offer at any time where there is evidence of abuse, exploitation, or a breach of these terms.
• Only one bonus may be active on a Player's Account at any one time unless explicitly stated otherwise in the promotion's terms.
• Bonuses are non-transferable and may not be exchanged for cash or transferred between accounts.
• Players who self-exclude or request account closure while a bonus is active will forfeit all associated Bonus Funds and any winnings derived solely from Bonus Funds.

Any attempt to circumvent bonus conditions through collusion, the use of multiple accounts, systematic exploitation of game mechanics, or any other method deemed abusive by 1wins will result in the forfeiture of all Bonus Funds and associated winnings, and may result in account suspension.

All casino games and sports betting markets available on 1wins are operated according to the rules published within the platform for each individual game or market. In the event of any inconsistency between a game-specific rule and these general Terms & Conditions, the game-specific rule shall prevail with respect to that game or market only.

All casino games offered on 1wins utilise certified Random Number Generators (RNG) that have been independently tested and audited for fairness by recognised third-party testing laboratories. The published Return to Player (RTP) percentages for each game are calculated over a statistically significant number of game rounds and are not a guarantee of individual player results.

In the event of a technical malfunction, error, or interruption during gameplay — including but not limited to server failures, network disconnections, or software errors — 1wins reserves the right to void affected game rounds and return the corresponding wager amounts to the Player's Account balance. 1wins shall not be liable for any losses arising from technical malfunctions beyond its reasonable control.

Where a game result is determined to have been affected by a technical error that produced a result that would not have occurred under normal operating conditions, 1wins reserves the right to declare such results void. All final decisions in this regard rest with 1wins management and are binding on the Player.

The following conduct is strictly prohibited on the 1wins platform and constitutes a material breach of these Terms & Conditions:

• Accessing or attempting to access the platform from a jurisdiction where online gambling is prohibited by applicable law.
• Registering more than one Account on 1wins, or allowing another individual to use your Account.
• Providing false, inaccurate, or misleading information during registration or at any point during your use of the platform.
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to interact with the platform, including placing bets, collecting bonuses, or harvesting data.
• Exploiting software bugs, errors, or vulnerabilities. Any suspected bug or error must be reported to the 1wins support team immediately; exploiting such issues will result in account suspension and forfeiture of any associated gains.
• Engaging in collusion, match-fixing, or any other form of fraudulent activity in connection with the Services.
• Using the platform for money laundering or any other illegal financial activity.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of any 1wins software or game content.
• Posting, transmitting, or sharing offensive, defamatory, or illegal content through any communication feature on the platform.
• Abusing the 1wins customer support team or staff through threatening, abusive, or harassing communications.

1wins reserves the right to suspend or permanently close any Account found to be in breach of the prohibited conduct provisions outlined above, without prior notice and without any obligation to return funds where fraud or illegal activity is confirmed.

All content on the 1wins platform — including but not limited to the website design, graphics, logos, game interfaces, software, text, images, audio, and video content — is the intellectual property of 1wins or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 1wins platform solely for your personal, non-commercial entertainment purposes. This licence does not grant you any ownership rights over any content on the platform.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the 1wins platform without the prior written consent of 1wins or the applicable rights holder.

To the maximum extent permitted by applicable law, 1wins, its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage.

1wins does not warrant that the platform will be uninterrupted, error-free, completely secure, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the fullest extent permitted by applicable law.

Gambling involves risk. By using the 1wins platform, you acknowledge that you may lose all funds deposited and wagered, and that 1wins bears no responsibility for any losses incurred in the course of normal gameplay. You accept all gambling activity on the platform as a voluntary recreational activity undertaken entirely at your own risk.

1wins is committed to providing a safe, enjoyable, and responsible gaming environment. We recognise that gambling can become problematic for some individuals, and we take our duty of care to Players seriously. The following responsible gaming tools are available to all registered 1wins Players at no charge, accessible directly through your Account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your 1wins Account.
• Loss Limits: Restrict the maximum amount you can lose within a defined rolling period.
• Session Time Reminders: Receive alerts after a specified period of continuous gaming activity.
• Cooling-Off Period: Temporarily suspend your Account for a period of your choosing — from 24 hours up to 30 days.
• Self-Exclusion: Permanently or temporarily exclude yourself from the 1wins platform. Self-exclusion requests are processed promptly and, once activated, cannot be reversed during the chosen exclusion period.

If you are concerned about your gaming behaviour, or if gambling is no longer an enjoyable recreational activity for you, we strongly encourage you to make use of these tools or to contact our support team for assistance. 1wins staff are trained to handle sensitive responsible gaming conversations with confidentiality and care.

Age restriction: 1wins strictly enforces the 21+ age requirement for all Philippine-based players. If we have reason to believe that a player is under the required age, we will suspend the Account immediately pending age verification. Any winnings accrued during an underage access period will be forfeited.

You may request the closure of your 1wins Account at any time by contacting the support team. Upon voluntary closure, any real-money Balance remaining in your Account (excluding Bonus Funds) will be returned to you via your registered withdrawal method, subject to completed KYC verification and compliance with withdrawal conditions.

1wins reserves the right to suspend or permanently close your Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected or confirmed fraudulent activity, including but not limited to bonus abuse, collusion, or money laundering.
• Provision of false or misleading information during registration or KYC verification.
• Accessing the platform from a prohibited jurisdiction.
• Failure to meet or maintain eligibility requirements, including the minimum age requirement.
• Regulatory, compliance, or legal obligations requiring account closure.

Where an Account is closed due to confirmed fraud or a material breach of these terms, 1wins reserves the right to withhold some or all of the Account balance pending investigation and in accordance with applicable legal requirements.

These Terms & Conditions shall be governed by and construed in accordance with applicable law. For Players accessing the 1wins platform from the Republic of the Philippines, Philippine law applies to the extent required by mandatory local regulations.

Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through good-faith negotiation with the 1wins support team shall be subject to binding arbitration in accordance with applicable arbitration rules, unless otherwise required by mandatory consumer protection law in your jurisdiction.

Nothing in this section limits your rights as a consumer under any mandatory applicable law in the Philippines or your country of residence.

1wins reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made to these terms, 1wins will provide reasonable notice to active Players via the email address registered to their Account and/or by prominently displaying a notice on the platform prior to the amended terms taking effect.

Your continued use of the 1wins platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended terms, you must cease using the platform and may request account closure in accordance with Section 14.

The most current version of these Terms & Conditions will always be accessible at this page. We recommend that you review this document periodically to stay informed of any updates.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the 1wins platform, please contact our support team through the live chat feature available within your Account dashboard, which is staffed 24 hours a day, seven days a week.

You may also reach the 1wins support team by email. Our support email address is displayed in the footer of this page. Please note that email responses may take up to 24 hours during peak periods; for urgent matters, live chat is recommended.

1wins is committed to resolving all player queries, complaints, and disputes promptly, fairly, and in accordance with these Terms & Conditions and applicable law.